Business Solutions
Call Center Setup & Evaluation
The difference between a poorly-managed call center and a well-managed one is the difference between satisfied and unsatisfied customers. Setting up a well-run call center or getting an existing call center into top shape can be daunting. Multiple variables must be tracked against one another, and trade-offs made between resources and desired service levels. We can help you set up a new call center or simply provide you with the tools you need to make your existing call center as effective as possible. First, we will help you outline objectives. Then we will provide benchmarking, analytics, workforce review, and ongoing project management to develop an effective call center that produces satisfied customers and makes the most efficient possible use of available resources.
SharePoint
Microsoft™ SharePoint is the fastest-growing product in the history of Microsoft™ and is listed by Forrester as the number 1 portal product on the market, with more than 75 million licenses sold worldwide.2 SharePoint functions as a collaborative workspace and a tool for managing and automating business processes. It helps businesses keep track of multiplying documents, providing a central storage and access location. It eliminates the need to share files via email, which is cumbersome and often leads to version control problems. It allows teams across multiple locations to connect and work together. It also enables any user to create sites like discussion boards, meeting sites and document libraries to be used within the company's Intranet. We can help you set up and manage SharePoint and guide your team through using the technology for increased efficiency and productivity.
- Magill, Ken. E-mail's Killer ROI Less Lethal by the Year: DMA. http://directmag.com/email/1014-email-roi-dma/
- Sharepoint HQ. What is Sharepoint? http://www.sharepointhq.com/resources/what_is_SP.htm